Did you know…?

ONCO > Did you know…?

OncoNav Support hours are Monday – Friday, 8 a.m. – 8 p.m. ET.

If you have an issue, please reach out to us at support@onco-nav.com or call us at 888-369-1791.

While we are always happy to answer your calls and emails, our Support team hopes that the Tips, Tricks and Reminders provided below will make your workday go a little smoother.

Common OncoNav Support Issues

OncoNav clients and users are encouraged to reach out with any issues they may have. Sometimes those issues are easily resolved and sometimes they lead to development projects that enhance the application. We’ve gathered a few common OncoNav Support issues and provided a few helpful tips to avoid and/or resolve them.

Change password prior to lock out

The most common support issue we get is assistance with changing a password. Several days prior to a password expiring, OncoNav will display a warning that the password is expiring and will include the ability to change it then. Once the password expires, you will need to contact our technical support team to assist you in changing it. To avoid this, be sure to change your password at the initial prompt.

Error messages related to copy/paste

OncoNav users often copy notes and other documentation and paste that into OncoNav. This is encouraged to help streamline OncoNav documentation and avoid complete duplication of documentation efforts in multiple systems. Occasionally, however, this can trigger an error based on how the original system handles certain characters. For example, Word often changes the dash character ‘-‘ to a longer version of it ‘–‘ which OncoNav does not support and may trigger the error message displayed below. When that occurs, review the data you are attempting to save thoroughly for any mishandled characters. Once they are changed, you should be able to save as expected.

Unlocking patients

Patient records can be locked for various reasons including when an OncoNav user does not exit the patient record before the system times out and closes the application or when another user is currently in that patient’s record. When you attempt to open a locked patient record, you will see the pop-up window below. This window displays the user who locked the record and when it was locked. If you locked the patient record, you will have the option to unlock and open that patient record immediately to continue your work. Otherwise, you can open the patient in read only. To unlock the patient record, contact the user who locked the patient or reach out to your OncoNav super user or OncoNav Support to unlock the patient record for you, if appropriate.

OncoNav Training Videos Available

Training videos can be found in the password-protected Client Login section of the Onco website. Reach out to us at OncoNav Support for your facility’s login information to access the videos. Currently available training videos include:

• Patient Entry
  • Searching for an existing patient in Patient Select
  • Adding a new patient
  • Adding or deleting additional disease types
  • Assigning an additional navigator
  • Adding a new individual resource
  • Information on barriers, interventions, referrals, and reminders
  • Tasks and Templates
• Nurse Calendar
  • Using the Nurse Calendar
  • Adding, editing, and documenting nurse tasks
  • Documenting patient tasks
  • Opening a patient record
• Admin
  • Adding a new service
  • Adding new or editing existing tasks

If there is an area in OncoNav that you would like to see more training on, please let us know!

OncoNav User Manual

You can access the OncoNav User Manual by clicking ‘Help’ in the top menu bar of any module in the application. The manual opens to the section associated with that module.

Tips & Tricks

• Drop Down Fields

  • Use the drop down to select the correct response or simply begin typing the value in the space to filter and select the desired response

• Accidentally edit data in the wrong field in Patient Entry?

  • Before leaving the window, click in the field and press F5 on your keyboard to return data to its original state

• Type ‘t’ for today

  • Type the letter ‘t’ in the date field rather than using the calendar button to select today
  • Use ‘t’ as a shortcut when creating a timeframe or selecting a date
    • T+7 = 7 days from now
    • T-365 = one year ago
    • T+30 = 30 days from now

• Do you want to export grid data, but there is no ‘Export’ button?

• • Click any row in the grid and press Ctrl+E on your keyboard to export the data from any grid

Reminders

• v4.9.0 Release – The latest release for OncoNav is now available! This release includes changes that streamline documentation needed to support AONN metrics, enhancements to barriers and interventions to reduce duplication, and much more. To request this latest update, please reach out to OncoNav Support so we can get this process started for you.

Social Media

Look us up on any of the following for valuable information or to network with your peers.

• Website – Visit our new and improved Onco website to learn more information about OncoNav and review past blog posts, webinars, and training videos.
• Newsletters – Our newsletters contain current blog posts and information related to our software and company. Newsletters are sent out via email.
• Blog Posts – Our blog posts address specific features in OncoNav or topics about navigation.
• Facebook & LinkedIn– Like us on Facebook and LinkedIn to see news and updates related to OncoNav and oncology navigation!